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退换货原则
深圳麦克麦德儿童教育研究有限公司 / 发布

 一、 退货流程

 
  本店为您提供了网上申请退货的服务,您只需进入账户中心,联系在线客服办理退换货。
 
二、 退货范围及周期
 
办理方式:快递寄回办理退货
退货范围:所有经客服退货确认的订单
办理周期:预计2个工作日(自本店收到退货包裹直至退货包裹处理完毕)
 
*注:退货商品寄回后均会进行鉴定,鉴定师确定无损后,我们会全款退还给购买者。
 
三、退货邮寄地址
 
退货地址、退货电话、等退货信息:点击联系我们获取、或者在线客服获取
 
温馨提示 :
 
1.如在未经客服同意退货申请的情况下,直接将商品寄回网站,网站不承担保管、重新发货、退款责任,必要时网站有权处置滞留商品。
 
2.因本店原因产生的退换货邮寄费用由本店承担,邮寄退货完成后请联系客服办理,邮寄费用不含保价费用。
 
3.本店的部分商品是由与本店签约的厂家提供的,商家商品的退换货地址请以商家提供的信息为准。
 
四、 查询退货处理进程
 
1.联系在线客服查询,或者致电全国服务热线查询。
 
 
五、 退货时的注意事项
 
1.快递/邮寄/物流、时请认真填写您的姓名、收货地址、订单号、商品名称、型号、退/换货原因等信息,否则将影响您的退货办理。
 
2.如需检验报告的商品,您还需要提供检验报告。
 
3.请您在收到商品7天内联系客服申请退货,否则将会影响您的退货办理。
 
4.厂家退货申请将由对应商户处理,退货请邮寄至厂家。
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